Accessibility of Service Center
Breakdowns and breakdown reports, schedules, etc. are managed and assured in accordance with our ISO9001:2000 management system. To make this possible in day-to-day practice our organisation has an ERP (Enterprise Resource Planning) software. Consistent linking of all forms of information, communication and interaction with our clients to software-configured projects / site addresses means that the status of work, processes and other activities can be viewed at any time.
In order to provide optimum service we offer our clients a management and maintenance organisation with a 24/365 service window. Our management and maintenance organisation stands ready to initiate action on any breakdowns immediately. We deploy skilled personnel with fully equipped service vehicles. The service technicians are engaged on a daily basis with preventive and corrective maintenance work.
A. de Jong Installatietechniek (installation engineering) is accessible as follows for reporting faults and breakdowns:
During office hours (07.45 - 17.00 uur) | support@dejong.nl (preferred) |
telephone: 0031 10 44 69 256 | |
fax: 0031 10 44 69 274 | |
Outside office hours and public holidays: | telephone: 0031 70 32 44 455 |
Response times / Priorities / Emergencies
Response and resolution times are agreed and monitored in consultation with our clients. An example of a priority schedule:
Priority | On site | Restore operation / temporary solution |
emergency | 2 hours | within 4 hours |
priority 1 high | 4 hours | within 8 hours |
priority 2 middle | 6 hours | within 24 hours |
prioriteit 3 low | 1 working day | in consultation |